Privacy Policy

Binge & Party ("we", "us", "our") operates https://bingeandparty.com and provides private theatre experiences at our venue in Hyderabad, Telangana. This Privacy Policy explains what personal information we collect, how we use it, and your choices when you browse our website, enquire about a booking, or complete a reservation.

Who this applies to

This policy applies to visitors to our website, people who contact us (including by phone, email, or WhatsApp), and customers who book or pay for our services. If you book on behalf of a group, you confirm you have authority to share your guests’ contact details only where needed and in line with this policy.

Information we collect

We collect information that helps us run bookings, communicate with you, and improve our service. This may include:

• Identity and contact details: name, email address, phone number, and messaging identifiers when you reach us on WhatsApp or similar channels.
• Booking details: date and time slot, theatre or package selected, number of guests, add-ons, special requests, and notes you provide for your visit.
• Payment-related information: we use payment partners (such as UPI or card gateways) to process payments. We typically receive transaction references, status, and limited billing metadata—not your full card number, which is handled by the payment provider under their terms and security standards.
• Communications: messages you send us, call logs where we keep them for service quality, and feedback you give after your visit.
• Technical data: IP address, browser type, device type, approximate location derived from IP, and pages or features you use on the website (for security, analytics, and improving the site).

How we use your information

We use personal information for purposes that are necessary to deliver and improve our private theatre service, including:

• Confirming, managing, and invoicing bookings; sending reminders and updates about your slot.
• Customer support before, during, and after your visit.
• Safety, security, and dispute resolution; detecting fraud or abuse of our systems.
• Legal and regulatory compliance, including responding to lawful requests from authorities where required.
• With your consent where needed: occasional promotional messages about offers or new packages (you can opt out as described in communications we send).

Legal basis (India)

We process personal data where it is necessary to perform a contract with you (your booking), where we have a legitimate interest that is not overridden by your rights (for example improving our website and preventing fraud), where we have your consent, or where we are required to do so by law.

Sharing and service providers

We do not sell your personal information. We may share limited data with:

• Payment processors and banks to complete transactions you authorize.
• Hosting, email, SMS, or messaging providers that help us operate the website and send booking communications.
• Professional advisers (for example accountants or lawyers) where required, under confidentiality obligations.
• Law enforcement or regulators when we believe disclosure is required by applicable law.

Retention

We keep booking and payment records for as long as needed to fulfil your visit, meet accounting and tax obligations, resolve disputes, and enforce our agreements. Marketing preferences and enquiry logs are kept for shorter periods unless a longer retention is justified for legal reasons.

Security

We use reasonable technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure; we encourage you to use strong passwords where accounts exist and to contact us immediately if you suspect unauthorised access.

Your choices and rights

Depending on applicable law (including the Digital Personal Data Protection Act, 2023, where it applies), you may have rights to access, correct, update, or delete certain personal data, or to withdraw consent for optional processing. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

Children

Our services are family-friendly but bookings are intended to be made by adults or with adult supervision. We do not knowingly collect personal information from children for marketing. If you believe we have collected a child’s data inappropriately, please contact us and we will take appropriate steps.

Cookies and similar technologies

Our website may use cookies or similar technologies for essential functionality, preferences, and analytics. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will change when we do. Material changes may be communicated by email, on the website, or at the venue where appropriate. Continued use of our services after updates means you acknowledge the revised policy where permitted by law.

Contact us

Questions about privacy or your data:

• Email: bingeandparty@gmail.com
• Phone: +91 91539 34567
• WhatsApp: https://wa.me/919153934567
• Address: Flat No. 301, 3rd Floor, Plot No. 175/46, 1-90/7/B/167, Patrika Nagar, Madhapur, opposite TREE IN Hytechs Hotel, HITEC City, Hyderabad, Telangana 500081